NEW UPDATES AND PROTOCOLS
Striving to keep our staff & clients safe and healthy.
INSTRUCTIONS FOR CURBSIDE DROP-OFF & PICK-UP (VIA TEXT or PHONE CALL)
When you arrive, please stay in your vehicle and text or call 949-481-8387 with the following information:
- Full Name
- Pet’s Name
- Color/make of vehicle
- Please state whether you are picking up or dropping off your pet
One of our team members will then contact you by phone with further details & instructions for your pet’s visit.
Rx / FOOD PICK-UP
Please fill out and submit a Rx Refill Request Form on our website under Forms and allow 24-48 hours for processing.
A team member will contact you by phone for further information if needed and to process payment.
At this time, for the safety of our clients and our staff, we are temporarily not allowing any clients inside the building. We ask that you please wait in your vehicle until a team member comes to meet you outside to retrieve your pet.
ALL OTHER APPOINTMENTS
*ALL CLIENTS ARE REQUIRED TO WEAR A MASK AND PRACTICE SOCIAL DISTANCING WHEN INTERACTING WITH TEAM MEMBERS. WE ALSO ASK THAT YOU PLEASE HAVE YOUR PET READY AND WAITING OUTSIDE OF YOUR VEHICLE WHEN A TEAM MEMBER COMES OUT TO GET THEM*
We thank you for your cooperation and patience in advance!